The foundation for all agreements in the QUEST program is the Issuer Participation Agreement, which an issuer signs with NACHA. The issuer is a depository institution that guarantees payment for EBT transactions and is responsible for card issuance and settlement for an EBT Program. The backbone of the QUEST program is a series of agreements that link EBT participants to an issuer. The Graphic Standards Manual describes the physical characteristics and exact position of the QUEST Mark and graphics on cards. Those participants displaying and using the QUEST Mark are obligated to comply with the terms of both the rules and the Graphic Standards Manual. Nationally-recognizable icons are displayed on storefronts to help avoid confusion and delay at the check-out line by indicating whether the merchant accepts only cash account transactions, food assistance only transactions, or food assistance and cash account transactions. The QUEST Mark, acquired by the National Automated Clearing House Association (NACHA) exclusively for use in conjunction with EBT, is the logo that enables recipients to easily identify merchants and ATM terminals where their card is accepted.
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